Course MS-721T00-A: Collaboration Communications Systems Engineer

Microsoft

Course MS-721T00-A: Collaboration Communications Systems Engineer

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This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Audience Profile

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Prerequisites

Course outline

Module 1: Introduction to Teams meetings and calling

Module Overview

This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices, and different meetings types. It covers the benefits and limitations of Teams Phone, while also highlighting the importance of Teams devices in modern workplaces.

Lessons

Introduction
Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams clients
Overview of Microsoft Teams Rooms and phones
Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Differentiate between different meeting and events types in Teams.
Identify Teams Phone scenarios and PSTN options.
Identify usage scenarios for auto attendants and call queues.
Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
Plan for Microsoft 365 Copilot in Teams.

Module 2: Plan for Teams Phone

Module Overview

Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.

Lessons

Introduction
Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Plan for a basic Teams Phone deployment.
Plan for advanced Teams Phone calling options.
Plan for Teams phones and devices.

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

Module Overview

Microsoft Teams Rooms and Surface Hubs are a great way to collaborate with your coworkers in and outside your organization. It lets you join scheduled meetings in a comfortable way without logging in into to compute unit of the room device. To get started with Microsoft Teams Rooms, you need to understand the differences and potential use cases of the different Teams Room devices, the way how these devices are technically managed, which licenses are needed and what it important for a user-friendly physical room installation.

Lessons

Introduction
Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and plan Teams Room accessories, components, and peripherals
Integrate Teams with third-party or existing conferencing solutions
Understand Teams Rooms management options
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows.
Explain which accessories, components and peripherals are mandatory.
Understand the advantage of Surface Hub.
Understand the difference between the licensing options.
Plan and review a physical room layout.

Module 4: Plan and optimize network performance for Teams media

Module Overview

For real-time media in Microsoft Teams, network performance is key to a good user experience. In this module, we cover Teams real-time network requirements and how to optimize your network for Teams real-time media.

Lessons

Introduction
Understand Teams network requirements
Evaluate network specifications
Design network for media optimization
Design and validate VPN split tunneling
Configure media bit rate for Teams
Design and implement QoS
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Describe network requirements for optimal performance in Teams.
Evaluate bandwidth requirements with the Teams Network planner.
Assess a network using the Teams Network Assessment Tool.
Optimize network and WiFi for media flow.
Optimize media flow with QoS.

Module 5: Configure and deploy Teams Phone

Module Overview

Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.

Lessons

Introduction
Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Configure emergency calling addresses.
Manage Microsoft Calling Plan numbers.
Setup and manage Operator Connect and Teams Phone Mobile.
Understand Teams Phone policies and configuration options.

Module 6: Configure and deploy Teams Phone with Direct Routing

Module Overview

In this module, you learn how administrators configure Teams Phone with Direct Routing to meet user needs for telephony through a PSTN.

Lessons

Introduction
Design Direct Routing call flows
Implement SIP trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing infrastructure
Deploy and maintain a survivable branch appliance
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Explain how to configure and connect a Session Border Controller (SBC).
Describe the process for configuring simple and advanced voice routing.
Describe how to provision users, implement number translation, create, and assign dial plans.
Explain how to configure and connect a Survivable Branch Appliance (SBA).

Module 7: Extend Teams Phone with additional services

Module Overview

Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.

Lessons

Introduction
Understand how Teams interacts with additional services
Configure compliance recording in Teams
Configure and integrate a certified contact center in Teams
Design and deploy voice bots in Teams
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Describe how Teams Phone interacts with other Microsoft services.
Configure and integrate third-party policy-based compliance recording.
Configure and integrate third-party contact center solutions.
Design and register Voice Bots for custom developed solutions.

Module 8: Manage meetings and events experiences

Module Overview

Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.

Lessons

Introduction
Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Explore webinars and town halls with Teams Premium
Create and manage events policies
Explore immersive spaces in Teams
Knowledge check
Summary

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Describe meetings and events in Microsoft Teams.
Manage audio conferencing policies and settings.
Manage meeting policies and settings.
Manage webinars and town halls.
Configure Teams policies and settings for Microsoft 365 Copilot.

Module 9: Create and assign Teams policies to meet business requirements in Microsoft Teams

Module Overview

In this module, you’ll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You’ll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.

Lessons

Introduction
Prepare
Exercise – Create a security group
Exercise – Create and assign a messaging policy in Teams admin center
Exercise – Create a meeting policy and assign with PowerShell
Knowledge check
Summary

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Create a security group.
Create and assign a messaging policy in the Teams admin center.
Create a meeting policy in Teams admin center and assign it with PowerShell.

Module 10: Configure and manage voice users

Module Overview

Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.

Lessons

Introduction
Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant.
Enable users for Direct Routing.
Manage per-user options for Teams Phone.

Module 11: Configure auto attendants and call queues

Module Overview

Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they’re connected your agents as quickly as possible. You’ll also learn how to set up auto attendants and call queues.

Lessons

Introduction
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Describe the differences between auto attendants and call queues.
Design an auto attendant to gather information from callers.
Explain how to set up auto attendants to implement your plan.
Demonstrate how to plan call queues to manage many callers.
Describe how to configure call queues to alert agents and route calls.
Explain how to plan licensing for auto attendants and call queues.

Module 12: Configure, deploy, and manage Teams devices

Module Overview

Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

Lessons

Introduction
Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
Differentiate between the different options for deployment and management of devices.
Deploy Teams phones and Teams displays.
Configure Teams Phone for Microsoft Teams Rooms.
Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

Module 13: Prepare meeting room experiences

Module Overview

Lessons

Introduction
Prepare
Exercise – Create dynamic security group
Exercise – Configure security settings
Exercise – Create room resource accounts
Exercise – Configure mailbox properties
Knowledge check
Summary

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment.
Create dynamic groups following best practice.
Disable multi-factor authentication for Microsoft Teams Rooms resource accounts.
Configure room mailbox properties.

Module 14: Monitor and troubleshoot Teams collaboration communications systems

Module Overview

Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.

Lessons

Introduction
Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Teams client issues
Diagnose and troubleshoot call failure and call quality issues
Report on and troubleshoot Teams calls with Call Quality Dashboard
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices
Troubleshoot Teams meetings and calling
Troubleshoot Teams Rooms devices
Knowledge check
Summary and resources

Lab Sessions

Lab experience avaible only via Authorized Lab Hoster

Lab Lessons

Lab experience avaible only via Authorized Lab Hoster

After completing this module, students will be able to:

Diagnose and troubleshoot phone number assignment.
Diagnose and troubleshoot Microsoft Teams client issues.
Diagnose and troubleshoot call failures and quality issues.
Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD).
Diagnose and troubleshoot Direct Routing issues.
Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal.

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