Microsoft

Course 55006-A: Systems Center 2012 Operations Manager

Course 55006-A: Systems Center 2012 Operations Manager

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This five-day instructor-led course provides students with the necessary knowledge to successfully design and deploy Microsoft System Center 2012 Operations Manager. In this course, students are introduced to the basic theory of service monitoring. They will also learn about configuration, deployment, monitoring, and operation of Operations Manager 2012.

After completing this course, students will have the skills necessary to manage Operations Manager for maximum business benefit. This course incorporates case studies and hands-on learning opportunities so students can practice applying business solutions to real-world scenarios.

Audience Profile

This course is for IT Professionals who already have some prerequisite technical knowledge and want to learn the skills necessary to implement a comprehensive service monitoring system for their production environment. This course is also for IT Professionals who want to learn how to communicate relevant business information about the operational status of the IT environment.

Prerequisites

  • Windows Server 2008 R2 operating system.
  • Active Directory Domain Services (AD DS).
  • Experience with PowerShell and SQL Server and SQL Server Reporting Services.
  • Familiarity with data center management processes.
  • Previous work with IT Infrastructure Library (ITIL).
  • Previous work with Microsoft Operations Framework (MOF).
  • Knowledge of previous versions of Operations Manager.
  • Knowledge of the product(s) that you plan to monitor.

Course outline

Module 1: Introduction to System Center 2012 Operations Manager
Module Overview

This module provides background information on System Center 2012, ranging from its evolution to a brief summary of each component within the System Center 2012 suite.

Lessons

History and Evolution of System Center
System Center 2012 Product Suite
System Center 2012 Licensing
System Center 2012 Operations Manager

Lab Sessions

Setting up the Initial Lab Environment
Introducing System Center 2012

Lab Lessons

Review System Center 2012
Review System Center 2012 Licensing
Review Microsoft Private Cloud with System Center 2012

After completing this module, students will be able to:

Explain the history and evolution of System Center.
Differentiate between each of the System Center 2012 products.
Describe System Center 2012 licensing.
Identify the purpose and function of Operations Manager 2012.

Module 2: Plan for Service Monitoring
Module Overview

This module introduces IT Service Management (ITSM) concepts. The focus is on two methodologies used with ITSM. ITIL is a widely-implemented set of practices to align IT services with business needs. MOF is Microsoft’s methodology. It is very similar in many ways to ITIL.

Lessons

Introducing ITIL and MOF
Designing the Service Monitoring Process
Documenting the Service Monitoring Process

Lab Sessions

Introducing Service Management

Lab Lessons

Introduction to ITIL
Introduction to MOF
Document StockTrader Service for SLA, Components and Business and IT Owners

After completing this module, students will be able to:

Provide an overview of ITIL and MOF.
Design and document a service monitoring plan.

Module 3: Plan an Operations Manager 2012 Deployment
Module Overview

This module starts with a lesson on the structure of a management group, defining the components and their interaction within a management group.

Lessons

Defining the Operations Manager 2012 Core Components
Designing for High Availability
Defining Core Hardware and Software Requirements
Designing Network Device Monitoring Requirements
Designing UNIX/LINUX Monitoring Requirements
Designing Windows-Based Monitoring Requirements

Lab Sessions

Planning for Operations Manager 2012 Deployments
Exploring Operations Manager 2012 SQL Database Objects

Lab Lessons

Lab lessons not available

After completing this module, students will be able to:

Define what a management group and its components are.
Design a highly available System Center 2012 Operations Manager environment.
Plan and design the necessary hardware and software components.
Describe the necessary components for network device monitoring.
Describe the necessary components for UNIX/LINUX-based server monitoring.
Implement Windows-based server monitoring.

Module 4: Deploy Operations Manager 2012
Module Overview

This module describe how to install and configure a management group and its components, verify the successful implementation of basic management group components, create and use run as accounts, design a role-based administrative model, explain what Active Directory Integration is, environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts.

Lessons

Reviewing Environmental Prerequisites
Installing Operations Manager 2012
Verifying Operations Manager 2012 Installation and Additional Configuration
Creating and Using Run As Accounts
Implementing Active Directory Integration
Designing and Implementing Role-Based Administration

Lab Sessions

Installing Operations Manager 2012
Configuring Active Directory Integration
Configuring Role-Based Security

Lab Lessons

Configuring PowerShell 3.0 with Operations Manager 2012
Configuring Active Directory for Operations Manager 2012
Add SCAdmins Group to the Operations Manager Administrator
Create a new Run As Account for Active Directory Based Agent Assignment
Associating the Run As Account with the Active Directory Based Agent Assignment Account Profile
AD Integration
Allowing Manual Agent Installation
Installing the Operations Manager 2012 Console
Securing Operations Manager 2012 Administration
Securing Operations Manager 2012 Administration – Advanced

After completing this module, students will be able to:

List the environmental prerequisites needed to install Operations Manager 2012 and Active Directory accounts.
Describe how to install and configure a management group and its components.
Verify the successful implementation of basic management group components.
Create and use Run As accounts.
Design a role-based administrative model.
Explain what Active Directory Integration is.

Module 5: Deploy the Operations Manager 2012 Agent
Module Overview

This module describe what Active Directory auto assignment is, how the agent will handle a primary management server failure, explain the agent architecture and agent deployment methods.

Lessons

Reviewing the Operations Manger 2012 Agent
Deploying the Operations Manager 2012 Agent
Introducing Agent Failover

Lab Sessions

Deploying the Operations Manager 2012 Agent

Lab Lessons

Viewing Discovered Computers
Checking the Management Action Account
Installing the Operations Manager 2012 Agent – Push from Operations Manager 2012 Console
Installing the Operations Manager 2012 Agent Using a List of Machines
Configuring Agentless Monitoring
Manual Agent Installation
Verifying the Health of the Monitored Computers
Moving from Agentless Monitoring to Agent Monitoring
Verifying the Health of the Monitored Computers

After completing this module, students will be able to:

Explain the agent architecture.
Explain agent deployment methods.
Describe what Active Directory auto assignment is.
Describe how the agent will handle a primary management server failure.

Module 6: Deployment and Administration of Monitoring (Management) Packs
Module Overview

This module explain what a monitoring (management) pack is, explain the difference between sealed and unsealed monitoring (management) packs, explain how to obtain a monitoring (management) pack, describe best practices for monitoring (management) pack administration, describe the components of a monitoring (management) pack, describes deploy monitoring (management) packs and override a monitoring (management) pack.

Lessons

Introducing Monitoring (Management) Packs
Understanding Most Commonly Used Monitoring (Management) Packs
Modifying and Expanding Monitoring (Management) Packs: Overrides
Monitoring (Management) Pack Administration Best Practices

Lab Sessions

Creating MPs and Groups
Installing Line of Business Application
Installing and Importing MPs

Lab Lessons

Lab lessons not available

After completing this module, students will be able to:

Explain what a monitoring (management) pack is.
Describe the components of a monitoring (management) pack.
Explain how to obtain a monitoring (management) pack.
Deploy monitoring (management) pack.
Explain the difference between sealed and unsealed monitoring (management) packs.
Override a monitoring (management) pack.
Describe best practices for monitoring (management) pack administration.

Module 7: Tune Monitoring (Management) Packs
Module Overview

This module describe alerts, the monitoring (management) pack tuning process, baseline monitors and rules and document overrides.

Lessons

Introducing Alerts
Tuning a Monitoring (Management) Pack
Using Operations Manager Baseline Monitors and Rules
Documenting Changes to Monitoring (Management) Packs

Lab Sessions

Tuning Monitoring (Management) Packs

Lab Lessons

Lab lessons not available

After completing this module, students will be able to:

Describe alerts.
Describe the monitoring (management) pack tuning process.
Describe baseline monitors and rules.
Document overrides.

Module 8: Monitor Administration
Module Overview

This module describe working with monitors and alerts.

Lessons

Exploring the Operations Console – Monitoring Pane
Administering Alerts
Exploring Agent-Based Monitoring
Customizing the Monitoring Pane

Lab Sessions

Working with Monitors and Alerts

Lab Lessons

Maintenance Mode
Windows Monitoring – Health Service Heartbeat
Windows Monitoring – Closing an Alert
Using Tasks to Investigate Alerts
Search Scopes
Creating Views
Exporting a MP

After completing this module, students will be able to:

Navigate the monitoring pane in the Operations console.
Investigate an alert.
Use Health Explorer.
Explain maintenance mode.
Describe and create Views.

Module 9: Advanced Monitoring
Module Overview

This module describe monitoring a network devices, UNIX/Linux-based computers, .NET-based applications, distributed applications and expand monitoring by using monitoring (management) pack templates.

Lessons

Monitoring Network Devices
Monitoring UNIX/LINUX-Based Computers
Monitoring .NET-Based Applications
Expanding Operations Manager 2012 Monitoring

Lab Sessions

Monitoring a Network Device
Monitoring a .NET Application

Lab Lessons

Network Device Monitoring Setup
Network Device Monitoring
Creating Groups
Simulate Network Device Failure
Deploy the APM IIS MP
Check to see if StockTrader is being Monitored
Create the .NET Performance Monitor
Client Side Monitoring
Testing OM12 APM

After completing this module, students will be able to:

Monitor network devices.
Monitor UNIX/LINUX-based computers.
Monitor .NET-based applications.
Monitor distributed applications.
Expand monitoring by using monitoring (management) pack templates.

Module 10: Reports
Module Overview

This module describe how to manage default Operations Manager 2012 reports, how to create customized reports and how Operations Manager 2012 Reporting and SQL Server Reporting Services work together.

Lessons

Using Operations Manager 2012 Reporting
Administering Reports
Customizing Reports

Lab Sessions

Reporting

Lab Lessons

Edit and Run a Preconfigured Windows Server Report
Export a Report
Publish Reports
Schedule a Report

After completing this module, students will be able to:

Understand how Operations Manager 2012 Reporting and SQL Server Reporting Services work together.
Manage default Operations Manager 2012 reports.
Create customized reports.

Module 11: Notifications and Operations Manager 2012 Maintenance
Module Overview

This module describe how to plan and perform routine maintenance, how to create a disaster recovery plan and describe and configure Operations Manager 2012 notifications.

Lessons

Introducing Alert Notifications
Designing Maintenance and Disaster Recovery

Lab Sessions

Creating Subscriptions and Notifications

Lab Lessons

Create a Notification Account
Create Notification Channel
Creating a Subscriber
Creating a Subscription
Test the Subscription

After completing this module, students will be able to:

Describe and configure Operations Manager 2012 notifications.
Plan and perform routine maintenance.
Create a disaster recovery plan.

Module 12: System Center 2012 Integration
Module Overview

This module describe how setting up the initial lab environment, how creating an orchestrator 2012 runbook, and working with orchestrator system center runbooks.

Lessons

Integration

Lab Sessions

Setting up the Initial Lab Environment
Creating an Orchestrator 2012 Runbook
Working with Orchestrator System Center Runbooks

Lab Lessons

Lab lessons not available

After completing this module, students will be able to:

Describe System Center 2012 Integration

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